Information

Terms and Conditions


Booking and Payment

By booking a property Bampton Cottages, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Bampton Cottages and represents a legally binding contract between you and Bampton Cottages.  

Please note, if you have made your booking via a third party website (eg Airbnb), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (bamptoncottages.co.uk) will take precedence and you are bound by these automatically.  You will also be sent a link to them in full on the confirmation email.  Should you not wish to be bound by these Terms & Conditions, you have a four hour window in which to cancel your booking free of charge without any penalty. 

DEPOSIT: To confirm your reservation, 10% of the value of your stay will be required to be paid upon booking. 

We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled. By entering into this contract you are authorising us to make these charges without additional consent being required.

You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.

For guests who arrive and book in person for the same day, full payment will be taken up front.  If paying in cash, a pre-authorisation will still be taken on a credit card and additional ID may be required and a copy held on file.

 

Cancellation Policy

A cancellation must be made in writing by email.  If more than 28 days notice is given then all monies paid will be returned. If 27 to 15 days notice is given then all monies paid other than the deposit shall be returned. Less than 14 days notice  and no refund unless we are able to re-sell your accomodation for all the dates booked.We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.  

Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance. 

Check In Check Out

2.30 pm is classed as check in time for the purposes of cancellations. 

You are welcome to check in any time you like after 2.30 pm up to 9.00 pm. If you require a later check in time, then this is by arrangement only.

Check out time is 10.00 am prompt, to give our cleaners time to properly clean the cottage. Overstaying the checkout time will make you liable to a fee of £100 and that by agreeing to these terms and conditions you give us permission to take from your card without further notice. 

We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of the total booking value.
 

Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.

One night bookings will be charged at the time of any cancellation or no-show.

Changing your Booking
Should you request to change the dates of your booking, this will be subject to availability and may be subject to a higher cost.  Changes made fourteen days or less from the date of check in are classed as a cancellation of booking and are subject to our cancellation terms & conditions.  Changes outside of the fourteen day period may be liable to an admin charge.
 
 

Circumstances Beyond Our Control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Acer Cottage.


By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made as a result of your actions. 

Medical Conditions
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, Acer Cottage reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs. 

 

Prices  

All prices are correct and subject to availability at the time of booking.  Prices may change at any time without prior warning or notice and cannot be amended once booked.  Please note that the best price is ALWAYS available via our own website.

 

General Terms & Conditions:

 

Acer Cottage sleeps a maxium of six people. No more than six people are allowed to stay at Acer Cottage.

 

Chewing Gum
Chewing gum is not allowed in any part of the building or grounds.

 

Children
You are soley responsible for your children while staying at Acer Cottage.

 

Damage
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to Acer Cottage, or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.

 

Pets
No pets are allowed at Acer Cottage.
 

 

Outdoor Seating Area
There is a small outside seating area at Acer Cottage where you can sit and unwind and have a BBQ with the provided BBQ. You are responsible during your stay to keep this area tidy and leave it as you find it.
 

Insurance
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.  If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some.

 

Lost Keys
On check in, you will be issued with a Front Door key. It is your responsibility to ensure the safety of your key ring at all times and return it at the end of your stay on check out. Failure to do so, or to return keys within 7 days will be subject to a minimum lost key charge of £25.

 

Lost Property
Any lost property items will be disposed of at the end of the subsequent week after the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to cover postage, packing and administration (usually payable by BACS).  It is your responsibility to contact us should you think you may have left an item behind.  Items sent will be by the cheapest method available.  Should you require a particular courier or insurance level, please advise us.  We hold no responsibility for the loss or damage of your item whilst in transit.
 

Parking
There is one free private car parking space at Acer Cottage.  We cannot accept liability for any damage or theft to vehicles whilst you are staying at Acer Cottage.

 

Smoking
We operate a strict no-smoking policy inside Acer Cottage although you can smoke outside in the seating area.  It is against the law to smoke in a public building.   If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.  

Please note that vaporizers and e cigarettes are included in the above smoking policy.

Visitors

For fire regulations, the owners must be informed prior to any visitors arriving.  Visitors must have left the premises by 10pm. 

Design Escapes

Acer Cottage, Newton Square, Bampton, Tiverton, Devon, EX16 9NE.

Contact

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  • 01398 332 233

  • 07410 405 918